Xobor.com - official support forum

Hello,
i run a forum and one of my members cant log on. He has been a member for over a year, but never logged on until now. On his first attempt to log in he got the message that username or password were wrong, so i told him how to re set his password, explaining it was only a temporary one and hat he would need to change it. First attempt he entered the temporary password and got the message it was wrong. I then deleted his account and started a new one for him with his username, and a new password. He still cannot log on, keeps getting told the username or password is incorrect. So far i have asked him to do the following:-

Clear the cache, to clear out any old passwords - said he did this but his system crashed and it took all morning to get back online.
If using a laptop, is 'num lock' key on? Make sure it is switched off.
Make sure the caps lock is off too.
The password is case sensitive; make sure you don’t use a capital at the beginning
Do you have access to any other systems? Try logging on from another see if that works.
Try copying and pasting username and password from the email at log in and see if that helps.

He says he has tried all this, all to no avail.
Any other suggestions anyone? He is using Mozilla firefox as his browser.

Thanks in advance,
Jayne

Is there a way to change the order of pictures in the gallery?
At the moment we only have one gallery, on two pages, but every time a picture is added it gos on the end, therefore haivng to scroll through 2 pages to get to the new picture, which is a bit of a pain to say thel east.

Hi,
i have a mandatory field set up on my forum for people when registering, which i want for admin records, but for members privacy have set it to not displayed. However, it has been pointed out to me by a member that this information shows up in the profile to therest of the members of the forum, and as a test have set my self up a seperate account as a normal non-admin member to check and sure enough, after the words not displayed it shows. i had assumed, that by setting it to not displayed, that this field wouldnt be displyed, not to follow the words not displyed by the very thing i didnt want.
is this a bug? have i missed somethign in my set up? or is it not possible to hide info from other members, despite ticking boxes to do so?
thanks for any help
Jayne

Hi Ingmar,
a new user registered at my board at 3.30 am (strange time to be registering) and has registered without filling in mandatory fields set for sighn up, just gives the IP adress.
i have just tried to register a new account myself without filling them in and it wont let me.

I have yet to authorise this new memebr, however wonderd if you knew how it was possible for them to register without filling in mandatory fields, or is it likely to be spam?

Many Thanks,

Jayne

Hi Ingmar,
Got a bit of a puzzle here - last night i got an email telling me a new user of the name 'tugs' had registered in my board, and activation was necessary.
I went to the board, on the admin home page and they weren’t there! I refreshed the page, still nothing, i logged off and back on again - still nothing. I logged off, shut the computer down over night, logged in again this morning - and still they aren’t showing up!

Any idea where they could have gone or why this might be?

Thanks in advance,

Jayne

As an admin of a German based forum, i have found google translate is my new best friend.

It may be anoying at times to have it in German, but it doesnt realy matter as long as you can translate. I tell all my board members to go to google translate if they find something they are not sure of - simples I even get a laugh and the literal translatiuons sometimes too...

So while you are waiting for it to be fixed - google translate!

Hello,
How do i create a survey on the forum, how does it work and is it possible for it to be sent via email to every member?

Thanks, Jayne